11winbd Privacy Policy — Our commitment to protecting your information

11winbd (referred to herein as "we", "us", or "the platform") believes that privacy is a fundamental human right. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information.

11winbd provides online gaming and betting services used daily by millions of Bangladeshi players for safe gameplay and payments. Your trust is our most valuable asset, which is why we are fully committed to maintaining the highest standards of data protection and privacy.

11winbd collects your information through various means. All data collection is carried out through legal and ethical methods.

Information collected directly from you:

• During registration, you provide your name, date of birth, email, phone number, and address
• You submit a government-issued ID (passport or national identity card) for account verification
• Bank or mobile banking details are shared during deposits and withdrawals
• Conversations with our customer support team are recorded for quality and reference purposes
• Any questions or complaints submitted via the support form are stored for our records

Automatically Collected Information:

• Your IP address, browser type, and operating system
• What you do on the site, which pages you visit, and how long you spend on them
• Your device information (mobile model, screen size, etc.)
• Cookies and Similar Tracking Technologies
• How you arrived at the site (referrer URL)

In this privacy policy, "personal information" means any information that can directly or indirectly identify you.

11winbd applies enhanced protection to sensitive data. For example, your financial information is never stored directly on our servers — it is handled exclusively through secure payment gateways.

11winbd uses your information only for specific, legitimate purposes. Below, we outline every purpose for which your data may be used.

Essential Purposes:

• Creating, maintaining, and managing your account
• Verifying your identity and preventing fraud
• Processing financial transactions and managing anti-money laundering compliance
• Providing customer support and technical assistance
• Meeting legal obligations and ensuring regulatory compliance

Marketing & Business Purposes:

• Sending you emails or SMS about new games, bonuses, or promotions (only with your consent)
• Personalizing our services to match your preferences
• Improving user experience and designing new features
• Monitoring the security, stability, and performance of the platform

11winbd does not generally share your information with third parties. However, sharing may be necessary in specific circumstances for security or legal compliance reasons.

Instances where information may be shared:

• Payment Processors: Necessary information is shared with our payment partners to process your deposits and withdrawals
• Banks & Financial Institutions: Banks automatically receive certain information for the purpose of processing financial transactions
• Fraud Prevention Services: We use third-party services for fraud detection and prevention
• Server & Cloud Providers: We use reliable cloud providers for data hosting and backup
• Legal authorities: We may provide information to government agencies when required by court order or legal obligation
• Enterprise Clients: If 11winbd is acquired by another company, your information may be transferred to the new owner

In all cases, we ensure that third parties are equally committed to data protection as we are.

11winbd employs advanced technology to keep your data secure. We continuously improve our security systems and actively defend against emerging threats.

Security measures we have in place:

• SSL/TLS encryption: All data transmissions are secured with 128-bit or stronger encryption
• Data Encryption: Sensitive data stored on our servers is kept encrypted
• Firewall & IDS: We use advanced firewalls and intrusion detection systems to prevent unauthorized access
• Regular Security Audits: Independent third parties regularly audit our security and identify potential vulnerabilities
• Access control: Only authorized personnel are permitted to access sensitive information
• Regular Backups: We perform regular backups and store data across multiple locations to prevent data loss
• Incident Response Plan: A response plan is in place to take immediate action in the event of any security breach

11winbd uses cookies and similar technologies to enhance your experience on the website. Cookies are small data files that your browser receives and stores from our servers.

Types of cookies we use:

• Essential Cookies: Required for the site to function. These store your login status, security tokens, language preferences, and more. 11winbd cannot operate without them.
• Functional Cookies: Remembers your usage preferences so you get faster service on return visits — for example, retaining your selected language.
• Analytics Cookies: Used to understand how the platform is being used. These help us design new features and fix bugs.
• Third-Party Cookies: We do not use unnecessary third-party cookies. Advertiser tracking cookies are not used.

Cookie Controls:

You can disable cookies through your browser settings. Note that doing so may prevent some features of 11winbd from functioning properly.

This privacy policy gives you full control over your information. Your rights are detailed below.

Your rights:

• Right of access: You can find out exactly what information 11winbd holds about you. You may request a copy of your data at any time.
• Right to Rectification: If any of your information is incorrect, you can have it corrected. Most details can be updated directly from within your account.
• Right to Erasure (Right to be Forgotten): You can request that we delete the data we hold about you at any time. However, certain information may need to be retained due to legal obligations.
• Right to Portability: You can receive a copy of your data in a standard format that can be used on other platforms.
• Right to object: You may object to the use of your information for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing emails or SMS messages at any time.

To exercise your rights:

To exercise any of these rights, email us at [email protected] or get in touch directly. We will do our best to fulfill your request within 30 days.

11winbd is strictly for individuals aged 18 and above. We take the protection of minors very seriously.

What we do to protect minors:

• Age verification is carried out at the time of registration
• If an account belonging to a minor is discovered, it is immediately closed and all associated data is deleted
• We advise parents to monitor their children's online activity and have open conversations about gaming sites of this nature

We take children's online safety seriously and believe in building a safer internet environment for everyone.

If you have any questions, concerns, or complaints about your privacy, please don't hesitate to reach out. We are always ready to listen and work toward a resolution.

Ways to contact us:

• Email: Email us anytime at [email protected]
• Live Chat: Live chat support is available on the 11winbd website (24/7)
• Forms: Fill out and submit the privacy request form
• Our address: To send a formal letter, please contact 11winbd at its registered head office

Complaint resolution process:

1. We take your complaints seriously and keep a formal record of each one
2. We investigate your complaint and provide an initial response within 15 days
3. When needed, we conduct a deeper investigation and work to find a resolution
4. The final resolution will be communicated to you in writing

11winbd reserves the right to update this Privacy Policy at any time. Changes may be made in response to legal requirements, new technologies, or evolving business needs.

When making changes, we will:

• We notify you by email or notification at least 30 days before any significant changes take effect
• We update this page regularly and clearly indicate the date of any changes
• We give you the opportunity to review any updated policy before it takes effect

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy. If you do not agree to the updated policy, you may close your account.